Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSILA503A Mapping and Delivery Guide
Report findings and provide guidance to involved parties

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSILA503A - Report findings and provide guidance to involved parties
Description This unit describes the performance outcomes, skills and knowledge required to report on loss investigation findings and provide guidance and information to involved parties on issues such as recovery, subrogation and legal positions.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to job roles in the loss adjusting sector and may be applied within organisations of various sizes and across a range of customer bases.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Report findings
  • Relevant evidence, facts and information gathered during investigative activities are documented, prepared into reports and promptly forwarded to all involved parties
  • Reports are prepared thoroughly, accurately and in a professional format according to client or organisation policy and guidelines, relevant legislation or codes of practice
  • Documented reports are updated periodically to accurately reflect the current status of the investigation and to identify a range of options relating to the investigation
  • Cost-benefit analysis is carried out on the various options identified and is documented in reports
  • Where necessary, involved parties are personally briefed or have opportunities to discuss the reports
       
Element: Provide interim information and guidance to involved parties
  • Involved parties are informed accurately and thoroughly on aspects of security, loss prevention, risk and risk management strategies
  • Involved parties are promptly and accurately informed on matters of loss mitigation and estimates of potential liability
  • Prompt information and guidance is given to clients and other parties on their legal position and potential to incur liabilities as a result of the loss, damage or injury
  • Guidance provided is based on objective assessment of client needs and risk exposure factors
       
Element: Provide information and guidance regarding salvage/ disposal to involved parties
  • All cases for potential subrogation action are identified and assessed
  • Methods of salvage/disposal and potential returns from such are identified and evaluated, and clients informed on appropriate steps to preserve salvageable materials
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply thorough knowledge of types and categories of insurance policies, industry codes of practice and relevant legislation

follow loss adjusting practices and principles

comply with security practices and principles

apply risk management/minimisation practices.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

well-developed communication skills to:

interview, consult and negotiate with clients and others

determine and confirm information, using questioning and active listening as required

make effective presentations

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

access web-based information services

well-developed literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis skills for accessing and interpreting relevant information

organisational skills, including the ability to plan and sequence work

analytical, evaluative and deductive reasoning skills

Required knowledge

claims management processes

insurance and contract law principles

loss adjusting principles and practice

policy coverage/requirements

recovery processes

relevant legislation and industry codes of practice

risk management/minimisation principles and techniques

salvage/disposal methods

subrogation

types/categories of insurance policies

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Documentation may include:

interview records

legal/government/professional/other documents

meeting notes

minutes

official/general/other correspondence

reasons for adopting/incorporating certain evidence/information preferred over other evidence/information

records of telephone conversations

reference to all evidence/information considered

reports from others such as loss adjusters/assessors/ insurers/medical providers and others

the basis on which the decision was determined

time sheets.

Involved parties may include:

broker or agent

client

consultants

government or statutory authorities

insured

insurer

legal or other practitioners

manufacturers

medical

mortgagee

principal

subcontractor

suppliers

third party

trustee.

Client or organisation policy and guidelines may include:

Australasian Institute of Chartered Loss Adjusters (AICLA) Charter of Objects and Professional Conduct

claims

clerical

codes of practice

complaints and dispute resolution procedures

information technology and administrative systems

loss

loss recovery

policies and procedures in relation to risks.

Range of options may include:

continuation

expansion

legal proceedings

recovery

salvage/disposal

settlement

specialist assistance

termination of investigation

write-off.

Risks may be:

casualty

consequential loss

employee benefits

injury

intangible

liability

property

tangible.

Risk management strategies may include:

acceptance of risk

avoidance

identification

monitoring

reduction

transfer.

Liability may include:

claims for damages

claims for payments

death or disability of staff member or others

dependency payments

fines

legal proceedings

loss of licence

medical expenses

motor vehicle accident

other authority

pain and suffering

pecuniary loss

third party claims.

Risk exposure factors vary:

according to value and type of product/service, and potential impact on the organisation and environment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Relevant evidence, facts and information gathered during investigative activities are documented, prepared into reports and promptly forwarded to all involved parties 
Reports are prepared thoroughly, accurately and in a professional format according to client or organisation policy and guidelines, relevant legislation or codes of practice 
Documented reports are updated periodically to accurately reflect the current status of the investigation and to identify a range of options relating to the investigation 
Cost-benefit analysis is carried out on the various options identified and is documented in reports 
Where necessary, involved parties are personally briefed or have opportunities to discuss the reports 
Involved parties are informed accurately and thoroughly on aspects of security, loss prevention, risk and risk management strategies 
Involved parties are promptly and accurately informed on matters of loss mitigation and estimates of potential liability 
Prompt information and guidance is given to clients and other parties on their legal position and potential to incur liabilities as a result of the loss, damage or injury 
Guidance provided is based on objective assessment of client needs and risk exposure factors 
All cases for potential subrogation action are identified and assessed 
Methods of salvage/disposal and potential returns from such are identified and evaluated, and clients informed on appropriate steps to preserve salvageable materials 

Forms

Assessment Cover Sheet

FNSILA503A - Report findings and provide guidance to involved parties
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSILA503A - Report findings and provide guidance to involved parties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: